Refund policy
Return & Refund Policy
We offer a 14-day return policy, which means you can request a return within 14 days of receiving your item.
To be eligible for a return, your item must be unused, unworn, in its original packaging, and in the same condition that you received it. Proof of purchase is also required.
To request a return, please contact us first at support@meowgo.cyou. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and provide a solution.
Non-Returnable Items
The following items cannot be returned:
- Used pet products
- Personalized or custom-made items
- Perishable goods
- Beauty or personal care products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Exchanges
To exchange an item, please contact us first. The quickest way to receive a replacement is to place a new order after your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must remain unused, in original condition, with tags and packaging included, along with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@meowgo.cyou.